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Virtually remove service desk requests for
password resets, get rid of weak and insecure
passwords and implement real password
governance at the company helpdesk –
all with one platform
Virtually remove service desk requests for password resets, get rid of
weak and insecure passwords and implement real password governance at the company
helpdesk – all with one platform
Self-service password reset is one of the most efficient solutions any service desk can implement to reduce user frustration and helpdesk workload. About 20-30% of all calls to a service desk are related to passwords. MyPass SSPR improves your user productivity and reduces the workload on service desk agents through simple self-service processes and broad integration into all on-premises and cloud systems.
Our best practice Helpdesk Self-Service Password Reset Guide provides clear steps on how to implement password self-service and reach an adoption rate of above 90%.
MyPass SSPR is delivered by the MyPass Cloud and is extended into your business by deploying the MyPass Gateway on-premise. This approach allows for secure and quick implementation
Users can reset passwords from any device at any time without the need to involve helpdesk support. Its only when an exception occurs that users can easily involve support staff.
On average, 20%-30% of calls are password related. MyPass SSPR provides savings through a standard and well adopted password self-service process to users and helpdesk agents.
MyPass SSPR provides deep on-premises and cloud password self-service and synchronization support to vendor systems including SAP, Oracle, IBM (z/OS, iSeries), Microsoft, Google, and many more.
MyPass SSPR enables user security and choice by integrating many different multi-factor authentication technologies such as Push notification, Q&A, SMS OTP, TOTP, Smart Cards and more
For AD-only implementations we usually see it done within a timeframe of 1-2 weeks. For complex installations with IBM mainframes and SAP we see that it might take anywhere from 1 to 3 months.
The MyPass Cloud has over 55 different notification triggers that can be configured to send email or text message notifications for anything from unusual number of access attempts to password synchronization failures.
Windows cached credentials can be a big pain when users are working remotely. Yes, the MyPass/FastPass PC agent can be trained to reset the local password cache on a Windows device. This requires us to work with your corporate network team to establish a non-interactive VPN connection.
With MyPass IVM, a proof of concept can be up and running within a day. If the process must be integrated with MyPass Password Manager (PM) or ingest data from on-premise systems (for verification information) a MyPass Gateway will first need to be deployed. This process is highly dependent on customer resources but usually takes no longer than a week or two. With additional target systems (SAP/Oracle etc.) budget for some additional time.
The MyPass solution is available for on-premise as well as for MyPass Cloud deployments. This includes shared multi-tenant, dedicated or managed service provider tenants.
No, not for all users. In some cases, for example, when users will use cellphone numbers, MyPass can use the number from AD to provide just-in-time enrolment. If other authenitcation gates are used, these might require enrolment.
MyPass Password Manager supports more than 30 languages. Questions for user verification can be translated to local languages.
Some major langauges include:
Additional localization options for labels and buttons etc. will be added in early 2022.
MyPass Password Manager offers several tiered MFA authentication options. The most secure verification is however done by someone who knows the user and who is trusted by the organization. You can configure MyPass to force manager approval for selected groups with security sensitive users. Instead of manager approval this could also be a trusted colleague.
MyPass easily integrates with any ITSM system. (e.g. Remedy, Microfocus Service Request Center Software, Service Now, Wendia POB).
MyPass PM and IVM can be integrated seamless with the ITSM tool through transaction links, to allow agents to easily find the correct process and switch seamlessly.
The Password Reset Client for PC supports Windows 7 and Windows 10. For BYOD and browsers, the client is in responsive design and adapts to basically all devices.
